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Job: Global IT Helpdesk

Active since 29-04-2016 Job category IT - Hardware / Network
Location - Level Mid-Senior level
Educational level Bachelor / Graduate Employment type -
Hours 0 Salary -
***Willing to be assigned in Binan, Laguna

• Provides accurate and efficient technical assistance 24 x 7 over the phone or via email to the employees.
• Uses technical expertise to provide accurate and efficient solutions to user problems in a timely manner.
• Researches, resolves, and responds to inquiries received via telephone and emails.
• Skill in technical problem solving, software change management and assist other Sys Ad and Net Ad in troubleshooting or problem solving.
• Provide customer service to end-users to assist and/or correct issues related to supported applications.
• Has the ability to educate customer if there is a training issue; can create an online self help for customer to be able to perform his/her task.
• Work with other System Administrators, Network Administrators and Database Administrators for any System on Network related changes or new implementation.
• Meet individual SLA ART goals and contributes in achieving it daily.
More information
This listing is a full-time job

Job category IT - Hardware / Network
Industry / Industries IT
Region Philippines
Keywords IT Helpdesk

Contact information

Name ACSI-HR Recruitment