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Job: Mid- Senior level Desktop Technical Support

Active since 29-04-2016 Job category IT - Hardware / Network
Location - Level Professional
Educational level Bachelor / Graduate Employment type -
Hours 0 Salary -

Description:

 

**TO BE ASSIGNED IN BINAN, LAGUNA

• Will primarily be responsible for providing Desktop and Client Services support for the Asia Pacific Regional offices based in Binan, Laguna, and Sto. Tomas, Batangas, 
• Responsible for all Client Services Site Operations including; scheduling, project planning and execution, resource management, and metrics and reporting.
• Close collaboration is expected with peer Leads and Managers (especially with Global Help Desk).
• Reports to the DTS site lead or DTS Manager.
• Operates in a 24/7, shifting multi-tiered environment.
• Provides periodic weekends and after hour support as required.
• First level onsite support for hardware incidents and requests. Includes but not limited to – laptops, desktops (including peripherals), printers, and meeting room facilities (audio, video and projectors).
• First level onsite support for software incidents and requests including but not limited to; standard Windows OS and MS applications, business applications (Adobe, MapPoint, etc.).
• Responsible for documenting performance of duties by way of request/incident ticket system.
• Responsible for reporting performance metrics and other measurement methodologies in support of performance of duties to the DTS Lead.
• Responsible for ticket management of both team and personal tickets assigned through the Global ticket system.

More information
This listing is a full-time job

Job category IT - Hardware / Network
Industry / Industries IT
Region Philippines
Keywords Desktop Technical Support

Contact information

Name ACSI-HR Recruitment

Location

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