**TO BE ASSIGNED IN BINAN, LAGUNA
• Will primarily be responsible for providing Desktop and Client Services support for the Asia Pacific Regional offices based in Binan, Laguna, and Sto. Tomas, Batangas,
• Responsible for all Client Services Site Operations including; scheduling, project planning and execution, resource management, and metrics and reporting.
• Close collaboration is expected with peer Leads and Managers (especially with Global Help Desk).
• Reports to the DTS site lead or DTS Manager.
• Operates in a 24/7, shifting multi-tiered environment.
• Provides periodic weekends and after hour support as required.
• First level onsite support for hardware incidents and requests. Includes but not limited to – laptops, desktops (including peripherals), printers, and meeting room facilities (audio, video and projectors).
• First level onsite support for software incidents and requests including but not limited to; standard Windows OS and MS applications, business applications (Adobe, MapPoint, etc.).
• Responsible for documenting performance of duties by way of request/incident ticket system.
• Responsible for reporting performance metrics and other measurement methodologies in support of performance of duties to the DTS Lead.
• Responsible for ticket management of both team and personal tickets assigned through the Global ticket system.
This vacancy is a full time position.